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[ÃÖ»ó] ºñÁî´Ï½º ¿µ¾î À̸ÞÀÏ ÆÐÅÏ »çÀü
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- ±¸ÀÔ¿¬µµ
- È®ÀξȵÊ
- ÃâÆÇ¿¬µµ
- Ç¥±â¾øÀ½
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- ÃâÆÇ»ç
- »ç¶÷IN(»ç¶÷ÀÎ)
- ISBN
- 9788960492530
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- ÀúÀÚ
- ¹é¼±¿±
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- µµ¼Á¤º¸
- 480 , 182x257(B5»ç·ú¹è) , 2011.07.25
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19,800¿ø (85.4%¡é)
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2,900¿ø
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ÆǸÅÀÚ »óÇ° 30,000 ÀÌ»ó ±¸¸Å |
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ÆǸŵµ¼ : 27,353 °Ç
¿¬¶ôó :
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¹è¼Û·á : Á¶°ÇºÎ ¹«·á (30,000¿ø ¹Ì¸¸ 3,500¿ø)
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Part 1 ¾÷¹«Æí Introductions & Invitation ¼Ò°³/ ÃÊû case 01 Introducing Myself ÀÚ½ÅÀ» ¼Ò°³ÇÒ ¶§ case 02 Introducing My Boss to Others ´Ù¸¥ »ç¶÷µé¿¡°Ô »ó»ç¸¦ ¼Ò°³ÇÒ ¶§ case 03 Introducing My Company ȸ»ç¸¦ ¼Ò°³ÇÒ ¶§ case 04 Introducing a Catalog Ä«Å»·Î±×¸¦ ¾Ë¸± ¶§ case 05 Inviting Other Company Members Over to Korea ´Ù¸¥ ȸ»ç Á÷¿øÀ» Çѱ¹À¸·Î ÃÊûÇÒ ¶§ case 06 Accepting an Invitation ÃÊûÀ» ¼ö¶ôÇÒ ¶§ case 07 Saying That I Can¡¯t Accept the Invitation ÃÊûÀ» ¼ö¶ôÇÒ ¼ö ¾øÀ» ¶§ Inquiry, Estimates & Price ¹®ÀÇ/ °ßÀû/ °¡°Ý case 01 Making General Inquiries About a Product Á¦Ç°¿¡ °üÇØ ÀϹÝÀûÀÎ ¹®ÀǸ¦ ÇÒ ¶§ case 02 Inquiring About Price°¡°Ý ¹®ÀǸ¦ ÇÒ ¶§ case 03 Responding to Price Inquiries °¡°Ý ¹®ÀÇ¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 04 Requesting Estimates °ßÀûÀ» ÀÇ·ÚÇÒ ¶§ case 05 Responding to an Estimate Request °ßÀû ÀÇ·Ú¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 06 Notifying Clients of a Price Increase ¨ç °í°´¿¡°Ô °¡°Ý ÀλóÀ» Å뺸ÇÒ ¶§ ¨ç case 07 Notifying Clients of a Price Increase ¨è °í°´¿¡°Ô °¡°Ý ÀλóÀ» Å뺸ÇÒ ¶§ ¨è case 08 Responding to the Price Increase Notice °¡°Ý Àλó Å뺸¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 09 Asking for a Price Decrease °¡°Ý ÀÎÇϸ¦ ¿äûÇÒ ¶§ case 10 Responding to the Price Decrease Request °¡°Ý ÀÎÇÏ ¿äû¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ Business Meeting ºñÁî´Ï½º ¹ÌÆà case 01 Setting Up the Business Meeting ºñÁî´Ï½º ȸÀÇ ¾à¼ÓÀ» ÀâÀ» ¶§ case 02 Changing the Business Meeting Date ºñÁî´Ï½º ȸÀÇ ³¯Â¥¸¦ º¯°æÇÒ ¶§ case 03 Confirming the Business Meeting ºñÁî´Ï½º ȸÀÇ ¾à¼ÓÀ» È®ÀÎÇÒ ¶§ case 04 Canceling the Business Meeting ºñÁî´Ï½º ȸÀǸ¦ Ãë¼ÒÇÒ ¶§ case 05 Putting Off the Business Meeting ºñÁî´Ï½º ȸÀǸ¦ ¿¬±âÇÒ ¶§ case 06 Setting Up the Idea Meeting ¾ÆÀ̵ð¾î ȸÀǸ¦ ÇÏÀÚ°í ÇÒ ¶§ case 07 Suggesting the Business Meeting ºñÁî´Ï½º ȸÀǸ¦ Á¦¾ÈÇÒ ¶§ case 08 Taking Minutes and Sending Emails ȸÀÇ·ÏÀ» Á¤¸®Çؼ º¸³¾ ¶§ case 09 Requesting Confidentiality for Business Meeting Contents ȸÀÇ ³»¿ë¿¡ ´ëÇØ ºñ¹ÐÀ» ÁöÄÑ´Þ¶ó°í ÇÒ ¶§ Communication in the Office ȸ»ç ³» ÀÇ»ç¼ÒÅë case 01 Leaving Work Early Á¶Å𸦠ÇÒ ¶§ case 02 Notifying Coworkers of the Scheduled Meeting µ¿·á¿¡°Ô ȸÀÇ ½ºÄÉÁÙÀ» ¾Ë¸± ¶§ case 03 Commenting After a Business Meeting ȸÀÇ ³»¿ë¿¡ ´ëÇØ ¾ê±âÇÒ ¶§ case 04 Directing Employees Á÷¿ø¿¡°Ô ¾÷¹«¸¦ Áö½ÃÇÒ ¶§ Product Introduction & Marketing Á¦Ç° ¼Ò°³/ ¸¶ÄÉÆà case 01 Introducing the Company¡¯s Product ÀÚ»ç Á¦Ç°À» ¼Ò°³ÇÒ ¶§ case 02 Marketing the Product Á¦Ç°À» ¸¶ÄÉÆÃÇÒ ¶§ case 03 Inquiring About Product Advertisement Á¦Ç° ±¤°í¿¡ °üÇØ ¹®ÀÇÇÒ ¶§ case 04 Guaranteeing Product Quality Á¦Ç° Ç°ÁúÀ» º¸ÁõÇÒ ¶§ case 05 Explaining a Product¡¯s Warranty Á¦Ç° º¸Áõ¿¡ ´ëÇØ ¼³¸íÇÒ ¶§ Presentation ÇÁ·¹Á¨Å×ÀÌ¼Ç case 01 Setting Up the Presentation Date ÇÁ·¹Á¨Å×ÀÌ¼Ç ³¯Â¥¸¦ ÀâÀ» ¶§ case 02 Giving a Notice About the Presentation ÇÁ·¹Á¨Å×À̼ǿ¡ °üÇØ Å뺸ÇÒ ¶§ case 03 Changing the Presentation Date ÇÁ·¹Á¨Å×ÀÌ¼Ç ³¯Â¥¸¦ º¯°æÇÒ ¶§ case 04 Changing the Presentation Time ÇÁ·¹Á¨Å×ÀÌ¼Ç ½Ã°£À» º¯°æÇÒ ¶§ case 05 Canceling the Presentation ÇÁ·¹Á¨Å×À̼ÇÀ» Ãë¼ÒÇÒ ¶§ case 06 Asking for Preparing of the Presentation Facilities ÇÁ·¹Á¨Å×ÀÌ¼Ç ½Ã¼³ Áغñ¸¦ ¿äûÇÒ ¶§ Contract & Negotation °è¾à/ Çù»ó case 01 Making an Offer ±Ý¾×À» Á¦½ÃÇÒ ¶§ case 02 Offering a Contract Condition °è¾à Á¶°ÇÀ» Á¦½ÃÇÒ ¶§ case 03 Changing the Contract Terms °è¾à ³»¿ëÀ» º¯°æÇÏ°íÀÚ ÇÒ ¶§ case 04 Starting the Negotiation Çù»óÀ» ½ÃÀÛÇÒ ¶§ case 05 Double-checking the Negotiation Content Çù»ó ³»¿ëÀ» ÀçÈ®ÀÎÇÒ ¶§ case 06 Rejecting the Other Company¡¯s Offer Ÿ»çÀÇ Á¦¾ÈÀ» °ÅÀýÇÒ ¶§ case 07 Wrapping Up the Negotiation Çù»óÀ» ¸¶¹«¸®ÇÒ ¶§ case 08 Signing a Contract °è¾à¼¿¡ ¼¸íÇÒ ¶§ Product Order Á¦Ç° ÁÖ¹® case 01 Inquiring About New Products ½Å»óÇ°¿¡ ´ëÇØ ¹®ÀÇÇÒ ¶§ case 02 Requesting the Sample »ùÇÃÀ» ¿äûÇÒ ¶§ case 03 Informing of the Intent to Purchase ±¸¸Å Àǻ縦 ¹àÈú ¶§ case 04 Placing an Order ÁÖ¹®À» ÇÒ ¶§ case 05 Informing of Unreceived Product Á¦Ç°À» ¹ÞÁö ¸øÇßÀ½À» ¾Ë¸± ¶§ case 06 Canceling the Order ¨ç ÁÖ¹®À» Ãë¼ÒÇÒ ¶§ ¨ç case 07 Canceling the Order ¨è ÁÖ¹®À» Ãë¼ÒÇÒ ¶§ ¨è case 08 Recommending a Similar Product ºñ½ÁÇÑ Á¦Ç°À» ÃßõÇÒ ¶§ Shipping & Delivery ¼±Àû/ ¹è¼Û case 01 Requesting Delivery Option ¹è¼Û ¿É¼ÇÀ» ¿äûÇÒ ¶§ case 02 Requesting Delivery Date ¹è¼Û ÀÏÀÚ¸¦ ¹°¾îº¼ ¶§ case 03 Requesting Timely Delivery on Time ³³Ç° ±âÀÏÀ» ¸ÂÃç´Þ¶ó°í ÇÒ ¶§ case 04 Product Shipment Notification ¿î¼ÛÀ» Å뺸ÇÒ ¶§ case 05 Confirming Shipment ¿î¼ÛÀ» È®ÀÎÇÒ ¶§ case 06 Inquiring About Delivery Delay ¹è¼Û Áö¿¬¿¡ °üÇØ ¹®ÀÇÇÒ ¶§ case 07 Pushing Delivery ¹è¼ÛÀ» ÀçÃËÇÒ ¶§ case 08 Apologizing for Late Delivery Á¦Ç°À» ´Ê°Ô º¸³» »ç°úÇÒ ¶§ case 09 Apologizing for Sending a Different Product ´Ù¸¥ Á¦Ç°À» º¸³½ °Í¿¡ ´ëÇØ »ç°úÇÒ ¶§ Payment ÁöºÒ case 01 Requesting Supplementary Information for Payment ÁöºÒÀ» À§ÇØ Ãß°¡ Á¤º¸¸¦ ¿äûÇÒ ¶§ case 02 Requesting Delayed Payment ÁöºÒ±âÇÑ ¿¬ÀåÀ» ¿äûÇÒ ¶§ case 03 Informing of Payment Sent ¼Û±ÝÀ» ¾Ë¸± ¶§ case 04 Responding to the Payment Delay Inquiry ÁöºÒ±âÇÑ ¿¬Àå ¹®ÀÇ¿¡ °üÇØ È¸½ÅÇÒ ¶§ Enforcing Payment ÁöºÒ µ¶ÃË
case 01 Enforcing Payment ÁöºÒ µ¶ÃËÀ» ÇÒ ¶§ case 02 Second Request for Payment ÁöºÒ¿¡ °üÇØ À絶ÃËÇÒ ¶§ case 03 Final Notice of Request for Payment ÁöºÒ¿¡ ´ëÇØ ÃÖÈÄÅëøÀ» ÇÒ ¶§ case 04 Requesting a Reply ȸ½ÅÀ» µ¶ÃËÇÒ ¶§ case 05 Enforced Payment ÁöºÒ µ¶ÃË¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ Claim & Complaint Ŭ·¹ÀÓ / Ç×ÀÇ case 01 Making a Claim Ŭ·¹ÀÓÀ» Á¦±âÇÒ ¶§ case 02 Making a Complaint ºÒ¸¸À» È£¼ÒÇÒ ¶§ case 03 Responding to Complaints ºÒ¸¸ È£¼Ò¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 04 Responding to Customer Services °í°´ ¼ºñ½º ºÎ¼¿¡ ȸ½ÅÇÒ ¶§ case 05 Requesting a Refund ȯºÒÀ» ¿ä±¸ÇÒ ¶§ case 06 Exchanging the Product »óÇ°À» ±³È¯ÇÏ·Á ÇÒ ¶§ case 07 Requesting Compensation º¸»óÀ» ¿ä±¸ÇÒ ¶§ case 08 Requesting Aggressively Complaint Settlement Ŭ·¹ÀÓ Ã³¸®¸¦ °ÇÏ°Ô Ã˱¸ÇÒ ¶§ case 09 Responding to Complaints ºÒ¸¸»çÇ׿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 10 Notification of Complaint Settlement ºÒ¸¸»çÇ×À» ÇØ°áÇß´Ù°í Å뺸ÇÒ ¶§ Apology & Excuse »ç°ú/ Çظí case 01 Making an Apology ¨ç »ç°ú¸¦ ÇÒ ¶§ ¨ç case 02 Making an Apology ¨è »ç°ú¸¦ ÇÒ ¶§ ¨è case 03 Making an Excuse ¨ç ÇظíÀ» ÇÒ ¶§ ¨ç case 04 Making an Excuse ¨è ÇظíÀ» ÇÒ ¶§ ¨è case 05 Clearing Up Some Misunderstanding ¿ÀÇظ¦ Ç® ¶§ case 06 Explaining the Source of Anger È°¡ ³ ÀÌÀ¯¸¦ ¸»ÇÒ ¶§ Inquiry, Suggestion & Request Áú¹®/ Á¦¾È/ ¿äû case 01 Asking a Question Áú¹®À» ÇÒ ¶§ case 02 Proposing to Work Together ¨ç µ¿¾÷ Á¦¾ÈÀ» ÇÒ ¶§ ¨ç case 03 Proposing to Work Together ¨è µ¿¾÷ Á¦¾ÈÀ» ÇÒ ¶§ ¨è case 04 Rejecting the Proposal Á¦¾ÈÀ» °ÅÀýÇÒ ¶§ case 05 Asking Favors ºÎŹÀ» ÇÒ ¶§ Rejection & Regret °ÅÀý/ ÈÄȸ case 01 Rejecting Tactfully ¿Ï°îÇÏ°Ô °ÅÀýÇÒ ¶§ case 02 Rejecting Strongly °·ÂÇÏ°Ô °ÅÀýÇÒ ¶§ case 03 Rejecting an Offer to Extend a Contract °è¾à ¿¬Àå¿¡ ´ëÇÑ Á¦¾ÈÀ» °ÅÀýÇÒ ¶§ case 04 Responding to Rejection of a Contract Extension °è¾à ¿¬Àå °ÅÀý¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 05 Expressing Regret ÈÄȸ¸¦ Ç¥ÇöÇÒ ¶§ Acceptance & Agreement ¼ö¶ô / µ¿ÀÇ case 01 Accepting Another Company's Proposal ´Ù¸¥ ȸ»çÀÇ Á¦¾ÈÀ» ¼ö¶ôÇÒ ¶§ case 02 Thanking for Proposal Acceptance Á¦¾È ¼ö¶ô¿¡ ´ëÇØ °¨»ç¸¦ Ç¥½ÃÇÒ ¶§ Buyer Arrangement ¹ÙÀ̾î Á¢´ë case 01 Greeting the Buyer ¹ÙÀ̾°Ô ÀλçÇÒ ¶§ case 02 Recommending Korean Food to Buyers ¹ÙÀ̾°Ô Çѱ¹ À½½ÄÀ» ÃßõÇÒ ¶§ case 03 Recommending a Restaurant À½½ÄÁ¡À» ÃßõÇÒ ¶§ case 04 Inquiring If Buyers Have Korean Touring Interests Çѱ¹¿¡ °ü½É ÀÖ´Â °÷ÀÌ ÀÖ³Ä°í ¹°¾îº¼ ¶§ case 05 Proposing a Golf Tour °ñÇÁ ¿©ÇàÀ» ÇÏÀÚ°í ÇÒ ¶§ Business Trip ÃâÀå case 01 Informing of My Absence ºÎÀ縦 ¾Ë·ÁÁÙ ¶§ case 02 Asking for a Hotel Reservation È£ÅÚ ¿¹¾àÀ» ºÎŹÇÒ ¶§ case 03 Asking for a Rental Car Reservation ·»ÅÍÄ« ¿¹¾àÀ» ºÎŹÇÒ ¶§ case 04 Asking for an Airport Pickup °øÇ× ÇȾ÷À» ºÎŹÇÒ ¶§ case 05 Rearranging the Airport Pickup Schedule °øÇ× ÇȾ÷ ½ºÄÉÁÙÀ» ´Ù½Ã Á¶Á¤ÇÒ ¶§ case 06 Asking for a Restaurant Reservation À½½ÄÁ¡ ¿¹¾àÀ» ºÎŹÇÒ ¶§ Communication With Partners Çù·Â ¾÷üµé°úÀÇ ÀÇ»ç¼ÒÅë case 01 Informing of a Company Event ȸ»ç¿¡ °ü·ÃÇÑ À̺¥Æ®¸¦ ¾Ë¸± ¶§ case 02 Informing of a Change in Email Address À̸ÞÀÏ ÁÖ¼Ò°¡ ¹Ù²î¾úÀ½À» ¾Ë¸± ¶§ case 03 Informing of a Change in Cell Phone Number ÈÞ´ëÆù ¹øÈ£°¡ ¹Ù²î¾úÀ½À» ¾Ë¸± ¶§ case 04 Informing that I'm on Vacation ÈÞ°¡¸¦ °£´Ù°í ¾Ë¸± ¶§ case 05 Informing of Receipt of Email À̸ÞÀÏÀ» Àß ¹Þ¾Ò´Ù°í ¾Ë¸± ¶§ case 06 Explaining the Purpose of an Email À̸ÞÀÏÀ» ¾´ ¸ñÀû¿¡ °üÇØ ¸»ÇÒ ¶§ case 07 Making an Excuse for a Delayed Answer ´äº¯ÀÌ ´Ê¾î¼ º¯¸íÀ» ÇÒ ¶§ case 08 Promising a Follow-up Email ´Ù¸¥ ³¯ À̸ÞÀÏÀ» º¸³½´Ù°í ÇÒ ¶§ case 09 Soliciting an Answer ´äº¯À» ÀçÃËÇÒ ¶§ case 10 Requesting a Check-up on Proposal Status °ËÅ並 ºÎŹÇÒ ¶§ case 11 Informing About Reconsideration of a Proposal Á¦¾ÈÀ» Àç°íÇغ¸°Ú´Ù°í ÇÒ ¶§ case 12 Informing that a Faxed Message Is Unclear Æѽº ³»¿ëÀÌ Àß ¾È º¸Àδٰí ÇÒ ¶§ case 13 Informing that Attached Files Cannot Be Opened ÷ºÎ ÆÄÀÏÀ» ¿ ¼ö ¾ø´Ù°í ÇÒ ¶§ case 14 Requesting the Schedule ½ºÄÉÁÙÀ» ¿äûÇÒ ¶§ case 15 Proposing a Factory Tour °øÀå °ßÇÐÀ» Á¦¾ÈÇÒ ¶§ case 16 Informing of a Change in Position ÀÚ¸® À̵¿À» ¾Ë¸± ¶§ case 17 Introducing the Successor ÈÄÀÓÀÚ¸¦ ¼Ò°³ÇÒ ¶§ case 18 Giving Regards to Someone ¾ÈºÎ¸¦ ÀüÇÒ ¶§ case 19 Delaying a Visit to Other Company °Å·¡Ã³ ¹æ¹®À» ¿¬±âÇÒ ¶§ Part 2 ¾÷¹« ¿ÜÆí Thanks °¨»ç case 01 Sending a Thank-you Card °¨»ç Ä«µå¸¦ º¸³¾ ¶§ case 02 Extending Thanks for Others' Time & Effort ½Ã°£ ¹× ³ë·Â¿¡ ´ëÇØ °¨»ç¸¦ Ç¥ÇÒ ¶§ case 03 Extending Thanks for Others' Kindness & Guidance Ä£Àý°ú ¾È³»¿¡ ´ëÇØ °¨»ç¸¦ Ç¥ÇÒ ¶§ case 04 Extending Thanks for Everything During My Visit of Others' Company »ç¹«½ÇÀ» ¹æ¹®ÇÑ µÚ¿¡ °¨»ç¸¦ Ç¥ÇÒ ¶§ Consolation & Encouragement À§·Î / °Ý·Á case 01 Offering Consolation for Position Change ÀÚ¸® º¯µ¿¿¡ ´ëÇØ À§·ÎÇÒ ¶§ case 02 Offering Consolation for Personal Losses °³ÀÎÀûÀÎ ºÒ»ó»ç¿¡ À§·Î¸¦ Ç¥ÇÒ ¶§ case 03 Responding to Consolation À§·Î¿¡ ´ëÇØ È¸½ÅÇÒ ¶§ case 04 Trying to Cheer Up Others (ÀϹÝÀûÀÎ) °Ý·Á¸¦ ÇÒ ¶§ case 05 Cheering Up Others Following Salary Cut Or Promotion Denial ÀÓ±Ý »è°¨À̳ª ½ÂÁø ´©¶ô¿¡ ´ëÇØ °Ý·Á¸¦ ÇÒ ¶§ Congratulation ÃàÇÏ case 01 Congratulating on Promotion ½ÂÁøÀ» ÃàÇÏÇÒ ¶§ case 02 Congratulating on Wedding Or Birth°áÈ¥°ú Ãâ»êÀ» ÃàÇÏÇÒ ¶§ Greeting Cards Àλç Ä«µå case 01 Sending New Year¡¯s Greeting Card ¿¬ÇÏÀåÀ» º¸³¾ ¶§ case 02 Sending a Christmas Card Å©¸®½º¸¶½º Ä«µå¸¦ º¸³¾ ¶§ case 03 Sending a Thanksgiving Card Ãß¼ö°¨»çÀý Ä«µå¸¦ º¸³¾ ¶§ case 04 Sending an Easter Card ºÎÈ°Àý Ä«µå¸¦ º¸³¾ ¶§ case 05 Sending a Birthday Card »ýÀÏ Ä«µå¸¦ º¸³¾ ¶§ case 06 Sending a Thank-you Card °¨»ç Ä«µå¸¦ º¸³¾ ¶§ Recommendation Ãßõ case 01 Recommending Someone for a Position´©±º°¡¸¦ ƯÁ¤ ÁöÀ§¿¡ ÃßõÇÒ ¶§ case 02 Responding to a Recommendation Ãßõ¿¡ ´ëÇØ È¸½ÅÇÒ ¶§
Invitation ÃÊ´ë case 01 Inviting Someone over for Dinner Àú³á ½Ä»ç¿¡ ÃÊ´ëÇÒ ¶§ case 02 Inviting Someone over for a Party ÆÄƼ¿¡ ÃÊ´ëÇÒ ¶§
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